Refund policy

Refund Policy

Last updated: October 26, 2026

At MAVELO LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

MAVELO sells downloadable digital educational guides focused on fragrance appreciation, perfume journaling, personal perfume collections, scent comparison, and introductory perfume-composition concepts.

Because our products are digital and are delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

MAVELO LLC
EIN: 98-1983733
8206 Louisiana Blvd NE Ste A 9308
Albuquerque, NM 87113
United States

Email: contact@mmaveloo.com
Phone: +1 (505) 606-5203
Website: mmaveloo.com

2. Products Covered

This Refund Policy applies to digital products sold through mmaveloo.com, including:

Fragrance journaling guides
Perfume collection guides
Scent comparison guides
Fragrance-pairing guides
Introductory perfume-composition guides
Scent worksheets
Fragrance journals
Comparison pages
Material-record templates
Downloadable PDF ebooks
Digital collections and bundles
Related educational digital content

All products are digital unless expressly stated otherwise.

No printed books, perfumes, fragrance samples, bottles, ingredients, essential oils, raw materials, blending equipment, laboratory equipment, or other physical products are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, cancellation, replacement, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied digital file is corrupted or cannot be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

A replacement download link.
A replacement file.
Corrected access.
Reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchase.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You expected a printed book, perfume bottle, fragrance sample, ingredient kit, or physical product despite clear digital-product information.
You do not personally like the writing style, worksheets, examples, prompts, or educational approach.
A fragrance does not smell the way you expected.
Your personal scent preferences change.
You do not enjoy a fragrance pairing you independently choose to try.
You expected professional perfumer certification.
You expected authorization to manufacture or sell cosmetic products.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@mmaveloo.com

Where appropriate, we may:

Resend download instructions.
Provide a new download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@mmaveloo.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

If we cannot provide the purchased product, an appropriate refund or other remedy may be offered.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once MAVELO LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

MAVELO products provide general educational information relating to fragrance appreciation and introductory perfume concepts.

They do not constitute:

Professional perfumer certification
Cosmetic-product safety assessment
Regulatory approval
Laboratory training
Professional cosmetic manufacturing instruction
Authorization to manufacture or sell perfume
Dermatological advice
Medical advice
Allergy testing

16. Fragrance Preferences Are Subjective

Fragrance perception is personal and may vary according to:

Individual preference
Skin chemistry
Environment
Temperature
Application method
Personal associations
Familiarity with a scent

MAVELO LLC does not guarantee that a customer will enjoy or perceive a fragrance in a particular way.

17. Finished Perfumes and Pairing

Our pairing materials focus on structured comparison and personal fragrance exploration.

A conceptual pairing does not automatically establish that two products are suitable to be physically mixed or layered on skin.

Customers should follow the instructions supplied with each finished perfume.

18. Physical Mixing

Unless expressly stated otherwise, MAVELO guides do not recommend physically mixing retail perfumes together in a bottle.

Combining products can affect their intended use, stability, safety, or performance.

19. Perfume Composition

Introductory composition materials are educational only.

A creative formula exercise should not be assumed to be:

Safe for skin
Regulatory compliant
Commercially ready
Professionally assessed
Suitable for sale

20. Ingredient Safety

Fragrance ingredients and materials can have:

Usage restrictions
Concentration limits
Handling requirements
Allergen considerations
Intended-use limitations

A pleasant smell does not establish safety.

Customers remain responsible for reviewing appropriate supplier documentation and professional safety requirements where relevant.

21. Skin Use

Customers should not assume that a fragrance material or experimental blend is suitable for direct skin application.

Where a product is intended for skin, appropriate safety documentation, regulatory requirements, and professional assessment may apply.

22. Allergies and Sensitivities

Fragrance products may trigger sensitivities or allergic reactions in some individuals.

MAVELO LLC does not provide medical diagnosis or allergy advice.

Customers with known fragrance sensitivities or medical concerns should seek appropriate professional guidance.

23. No Therapeutic Claims

MAVELO products do not claim that perfumes or fragrance materials:

Treat anxiety
Improve sleep
Cure medical conditions
Alter hormones
Provide psychological treatment
Produce guaranteed wellness effects

24. No Guarantee of Results

Purchasing or using MAVELO products does not guarantee:

Professional perfumery skills.
A particular fragrance preference.
Successful fragrance combinations.
A wearable or commercially viable perfume.
Regulatory approval.
Commercial success.
Professional certification.
Results within a particular period.

25. Independent Brand

MAVELO LLC is an independent digital publishing business.

Unless expressly stated otherwise, MAVELO is not affiliated with, sponsored by, endorsed by, or officially connected to any perfume house, fragrance manufacturer, ingredient supplier, or industry organization.

26. Third-Party Products and Services

Our guides may refer generally to:

Perfume brands
Fragrance retailers
Ingredient suppliers
Blotters
Bottles
Journals
Laboratory supplies
Other third-party resources

MAVELO LLC does not control these third parties and cannot guarantee their:

Availability
Pricing
Quality
Safety
Compatibility
Policies
Continued operation

27. Fraud and Abuse

MAVELO LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

28. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

29. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.