Contact information

Contact Information

Last updated: October 26, 2026

If you have questions about MAVELO, your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact MAVELO LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital-product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General customer support

please contact:

contact@mmaveloo.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
Email address used during checkout
Order number
Product purchased
Brief description of your question or problem

For technical issues, screenshots or other relevant information may also help us investigate the matter.

MAVELO Products

MAVELO creates and sells digital educational resources relating to:

Fragrance appreciation
Scent journaling
Perfume collecting
Personal perfume wardrobes
Fragrance comparison
Scent pairing
Introductory perfume composition
Material records
Digital PDF guides

Unless expressly stated otherwise, these products are digital.

No Physical Products

MAVELO digital products do not include:

Printed books
Perfume bottles
Fragrance samples
Essential oils
Raw materials
Blending kits
Laboratory equipment
Other physical fragrance products

Illustrative perfume bottles or atelier imagery shown on the website are not included with a digital-guide purchase unless expressly stated otherwise.

Fragrance Questions

Our guides provide general educational information concerning fragrance appreciation.

They may help customers explore:

Personal scent impressions
Fragrance vocabulary
Perfume collections
Wear diaries
Fragrance comparisons
Scent-pairing ideas
Introductory composition concepts

Personal Scent Preferences

Fragrance perception is subjective.

MAVELO customer support cannot determine which perfume a customer will necessarily enjoy or how a particular fragrance will smell on an individual.

Fragrance Pairing

Pairing guides may explore relationships between finished perfumes.

They do not automatically establish that two fragrances should be physically mixed together or applied together on skin.

Questions concerning safe use of a specific commercial perfume should be directed to the relevant manufacturer.

Perfume Composition Questions

MAVELO's introductory composition resources are educational.

They do not provide:

Professional perfumer certification
Cosmetic safety assessments
Regulatory approval
Authorization to sell perfume
Commercial manufacturing certification

Ingredient Safety

Customers working independently with fragrance materials remain responsible for following appropriate:

Supplier documentation
Safety instructions
Concentration guidance
Intended-use information
Applicable regulatory requirements

MAVELO customer support does not provide professional product-safety assessments.

Allergies and Sensitivities

MAVELO LLC does not provide:

Medical diagnosis
Allergy testing
Dermatological advice
Medical treatment

If you have concerns about sensitivity to fragrance or cosmetic ingredients, an appropriately qualified professional should be consulted.

Customer Journals and Creative Work

You are not required to submit fragrance journals, perfume inventories, formulas, or personal notes to receive general customer support.

If you voluntarily submit original material, you retain ownership of your own work.

Any use beyond addressing your enquiry would require appropriate authorization.

Photographs and Privacy

If you voluntarily send photographs of bottles, labels, ingredients, workspaces, or journals, please avoid including unnecessary:

Home addresses
Payment information
Private supplier documents
Personal documents
Precise location information
Other sensitive personal information

Personal information submitted to us will be handled in accordance with our Privacy Policy.

Intellectual Property Questions

For questions concerning:

Digital-product usage
Reproduction
Redistribution
Commercial use
Licensing
Copyright

please contact:

contact@mmaveloo.com

Unless expressly stated otherwise, MAVELO digital products are supplied for personal educational use.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

MAVELO LLC
8206 Louisiana Blvd NE Ste A 9308
Albuquerque, NM 87113
United States

Email: contact@mmaveloo.com
Phone: +1 (505) 606-5203

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.